Dear Mr. Townsend,
It was a distinct pleasure to meet you in person when we came to pick up our newly repaired and renovated Town Car. You personally checked the condition of our car with us-lights, turn signals, even the condition of the trunk. When you found leaves fell in the trunk from the accident you took it back to be vacuumed. When you heard us say we planned to take a trip to Big Bear, you volunteered to have all the fluids checked and added antifreeze to the radiator. We couldn't ask for more.
Of course the condition of the car delighted us, especially knowing what it looked like when we brought it to you. I feel like I'm driving a new car and several of our friends have looked it over and were impressed with how beautifully it has been restored.
We are completely satisfied with the treatment we received from you and all of the staff with whom we had contact.
We thank you so much. Even though our insurance company already knows what a reliable business you have, we will also let them know of our positive experience.
Vahe & Connie Akasbian
I wish to express my appreciation for the prompt and professional manner in which the referenced claim was handled by AAA, Enterprise Rent-A-Car, and Gene Townsend Auto Body. From the time I reported the claim incident until I drove away with my beautifully repaired vehicle, I was treated with the utmost courtesy.
The business representatives with whom I interfaced made every effort to make my claim experience as pleasant and stress free as possible. In my view, this is a fine example of outstanding business, team work, and customer service.
I would not hesitate to recommend AAA, Enterprise, and Gene Townsend to others for auto insurance, car rental and auto body work, respectively.
Very Truly Yours,
G. Craig Bellger
Dear Mr. Townsend;
On behalf of the City Council and the City of El Cajon, thank you so much for your generous contribution of the custom paint job for the El Cajon DARE van. Recognizing your involvement in this project, I know you appreciate the importance of the DARE program in our schools and community. This van is such a tremendous gift with some exciting potential for reaching out to our youth with encouraging ideas for healthy life choices.
We look forward to using the DARE van at numerous events in El Cajon, including the upcoming "Celebrate the Family Week", promotional events at Parkway Plaza, job fairs, school activities and more with unlimited uses to achieve our goal of Drug Abuse Resistance Education. DARE to say No!
Thank you again for your dedication to improving the quality of life for young people in El Cajon. We sincerely appreciate your generosity.
Most Sincerely, Joan Shoemaker, Mayor
I want to take this opportunity to thank you for the outstanding and professional work that you performed on our 2004 Mercedes E55 AMG. After our accident, I was concerned about the car looking as good as when we took delivery but upon completion of your work, it actually looked better. Everything was in perfect working order and we were delighted with the result.
Many thanks to your and your staff for a job well done. I am very grateful.
Thanks so much for the outstanding job your staff did repairing my Thunder Bird.
Amber was very attentive and helpful making sure that the whole process went through successfully, from beginning to end. She carefully explained all the details of what was going to be done paper wise, as well as when the car was done and what i should do in caring for the car for the next ninety days.
David was also very helpful. he gave me the schedule and what time to bring the car in, at my convenience. He gave me the completion date/time and that he would call when it would be ready for me to pick it up. He called and delivered it on time, washed and ready to go.
Thank again for a job well done...
Sincerely, Barney Lanz
Thank you for your interest, concern, professionalism, and your expertise. Thank you for your high standards and work ethic.
You embody everything that is good about skilled individuals who care about their customers. You set the standards high and are a role model for those in your industry.
I appreciate all of your efforts on my behalf. This was conveyed to State Farm and will be formally written to them when everything has been done to your satisfaction.
Thank You Sincerely,
Dear Gene, Family, and Staff,
Thank you for you excellent service and work over the years. We can't imagine going anywhere else for auto body work!
Allison and David Wittmann
To Gene Townsend Enterprises:
I just want to thank Gene and David for the care and workmanship that was given to my family on our '85 El Camino! It's the little things that count most. This car has been in our family for 25 years and will be handed down to my sons. Again, thanks to all who took part.
Thanks for the great service and work on my Acura! You guys really do care about your customers and it shows!
Our family, and indeed our extended family, have been your customers for many years. I suppose that does not reflect well on our driving skills. I appreciate your professionalism and your willingness to provide extra service.
My 4Runner looks like new! Thank You! I have been patronizing your shop for over 15 years and I wouldn't think of going anywhere else.
Thanks for your quick and friendly service. You went above and beyond, cleaning the inside of our car.
Cinder & Prince
My car turned out better than I expected. You really make a customer feel nice. You all are great and I will recommend you.... Thanks again.